Nationwide
August 2007 - Nationwide CSRs Fired: Hang Up on 50% of Customers
The Des Moines Register reported on Monday that four employees of Nationwide Insurance's Des Moines call center were fired for hanging up on customers. At least one of the fired CSRs stated that she was trying to keep her stats up:
Gillum testified that she hung up on policyholders to boost her job-performance statistics."I didn't think about the fact that it could be someone that was needing help right then and there, that their daughter may have just got in an accident and was in the hospital and they were needing help," she testified. "I wasn't really thinking about the customer. I was thinking about myself and my stats."
The fired employee went on to claim that hanging up on customers to keep up their call metrics is a common occurrence in the call center.....
QAQNA.com, by Tom Vander 8/2007
June 14th, 2007 - Nationwide Insurance cutting 35,000 policies in Florida
Insurer cutting 35,000 policies 'Governor Crist's office had no comment on a plans to help homeowners affected by Nationwide Insurance Co. announcement
http://www1.tcpalm.com/tcp/local_news/article/0,2545,TCP_16736_5401804,00.html
June 10th, 2007 - Nationwide canceling property insurance again as it offers slight drop in rates
Nationwide Insurance Co. of Florida customers are again getting notices in the mail that they'll lose their property insurance coverage, just days after the insurer submitted a proposal to the state to slightly reduce its premiums for homes and condominiums.
http://www.sun-sentinel.com/business/local/sfl-znationwide08mar08,0,4080858.story?coll=sfla-business-front
June 8th, 2007 - Some homeowners losing insurance
AMELIA ISLAND - Since Michael and Gloria Toomey's Amelia Island Plantation home is new, solidly built and well protected against hurricanes, they didn't think they'd get a notice from their homeowners insurance company that their policy would not be renewed Aug. 1.
http://www.jacksonville.com/tu-online/stories/032807/nen_8834449.shtml
May 15, 2007 - Nationwide lobbies for rate hike
While most Florida property insurers prepare to roll back rates, Nationwide Insurance Co. of Florida is fighting for a big increase.
http://www.heraldtribune.com/apps/pbcs.dll/article?AID=/20070308/BUSINESS/703080476